Privacy policy

Last updated: 30 August 2026
LabGrownPro.com is operated by LabGrownPro ("we", "us", "our"), ABN 71 581 861 862, with registered address at 42-44 Goenoeng Drive, Tanah Merah QLD 4128, Australia. We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and your rights to access and correct your data.

1. Information We Collect

We collect the following categories of personal information:
  • Identity & Contact: name, email address, phone number, billing and shipping address
  • Transaction: order details, product selections, payment amount, ABN (for wholesale partners)
  • Account: login credentials, order history, saved designs
  • Marketing: email subscription preferences, communication history
  • Technical: IP address, device type, browser type, cookies, session data, referral source

2. How We Collect Information

We collect information:
  • Directly from you when you place an order, create an account, subscribe to our newsletter, or contact us
  • Automatically through cookies and analytics tools when you browse our website
  • From third parties such as payment processors and shipping carriers for transaction fulfilment

3. How We Use Your Information

We use your personal information to:
  • Process and fulfil your orders
  • Communicate with you about your order status
  • Provide customer support
  • Send transactional emails (order confirmation, shipping notification)
  • Send marketing communications (only with your consent)
  • Improve our website, products, and services
  • Comply with legal and regulatory obligations
  • Prevent fraud and maintain security

4. Legal Basis for Collection

We collect and use your personal information where:
  • It is necessary to perform a contract (processing your order)
  • You have provided consent (marketing communications)
  • It is necessary for our legitimate business interests (analytics, fraud prevention)
  • It is required by law

5. Disclosure to Third Parties

We share your information with trusted third-party service providers who assist us in operating our website, conducting our business, and servicing you. These may include:
  • E-commerce platform providers (for website hosting and shopping cart functionality)
  • Payment processors (for secure payment handling)
  • Shipping and logistics partners (for order fulfilment and delivery)
  • International production and quality control partners (for manufacturing and inspection)
  • Analytics and marketing service providers (for website improvement and, with your consent, sending promotional communications)
Where your data is transferred offshore, we rely on the recipients' compliance with equivalent privacy standards and contractual safeguards to ensure your information is handled securely.

6. Cookies and Tracking

We use cookies and similar technologies to:
  • Maintain your session and cart
  • Remember your preferences
  • Analyse website traffic
  • Deliver relevant advertising
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

7. Data Security

We protect your personal information through:
  • SSL encryption (TLS 1.2+) for all data transmission
  • PCI-DSS compliant payment processing (we never store full card numbers)
  • Restricted employee access on a need-to-know basis
  • Regular security audits and software updates

8. Data Retention

We retain personal information for as long as necessary to:
  • Fulfil your order and provide after-sales support
  • Comply with legal, tax, and accounting obligations (minimum 7 years for transaction records)
  • Resolve disputes and enforce our agreements

9. Your Rights

Under the APPs, you have the right to:
  • Access the personal information we hold about you
  • Correct inaccurate, incomplete, or outdated information
  • Request deletion of your personal information (subject to legal retention obligations)
  • Opt out of marketing communications at any time
  • Make a complaint about our handling of your data
To exercise these rights, contact us at: labgrownpro@gmail.com

10. Marketing Communications & Spam Act Compliance

We comply with the Spam Act 2003 (Cth). We will only send you commercial electronic messages where:
  • You have explicitly subscribed, OR
  • You have an existing business relationship with us and the message relates to that relationship
Every marketing email includes:
  • Clear identification of LabGrownPro as the sender
  • A functional unsubscribe link
  • Our ABN

11. Data Breaches

In the event of a data breach that is likely to result in serious harm, we will comply with the Notifiable Data Breaches (NDB) Scheme — notifying affected individuals and the Office of the Australian Information Commissioner (OAIC).

12. Children's Privacy

Our website is not directed to individuals under 18. We do not knowingly collect personal information from minors.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version is always available at labgrownpro.com/privacy-policy.

14. Contact Us

Privacy Officer
LabGrownPro
ABN: 71 581 861 862
42-44 Goenoeng Drive, Tanah Merah QLD 4128, Australia
Email: labgrownpro@gmail.com
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.